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Returns Policy

STORE RETURNS POLICY

“NO RETURN NO-EXCHANGE” AS PER RA 7394

  1. Only defective products bought from this store can be returned or exchanged.
  2. Under the IRR of RA 7394 (the consumer act of the Phil.) “a change of mind on your part does not entitle you to a refund or exchange”.
  3. The prohibition of “NO-R NO-E” policy does not apply if the product you bought is in good condition and repairable.

HOWEVER, WE WISH TO ASSURE YOU THAT YOUR SATISFACTION IS OUR CONCERN, SO WHETHER THE PRODUCT IS DEFECTIVE OR NOT, VISIT US AND SEE WHAT WE CAN DO FOR YOU

To facilitate replacement of Merchandise previously bought, please present your receipt together with the said item to be exchange with in 7 days of purchase.

TO OUR VALUED CUSTOMER:

RETURN AND EXCHANGE POLICY

(Applies on ALL ITEMS EXCEPT of COPIER MACHINE)

  1. NO RECEIPT. NO EXCHANGE.
  2. The exchange of purchased items within seven (7) days from the purchase date shall be allowed. The company will exchange in the full purchase value to another item.
  3. Items that are exchange outside the seven-day period shall be penalized a restocking fee of 15% within the first week, an additional of 5% per week for the following weeks, (example 20% on the second week, 25% on the third week and so on).
  4. Only items that have complete boxes, seal, packaging in unused condition shall be honored for exchange.
  5. Items that have physical damage shall not be honored.
  6. The company reserves the RIGHT to decline any return or exchange when deemed necessary.

CHANGE UNIT POLICY

(Applies on COPIER MACHINE)

  1. NO RECEIPT. NO CHANGE UNIT.
  2. CHANGE UNIT shall be allowed WITHIN THE WARRANTY PERIOD OR ON SPECIFIED NUMBER OF COPIES and after the evaluation of Company’s technician. The following circumstance are considered:
  1. If the machine’s trouble/problem is UNREPAIRABLE.
  2. If the broken spare parts is not available within 15days.
  3. If in case, damaged, troubled unit, broken spare parts or cover due customer’s or shipper’s negligence or mishandling shall NOT be honored.
    The exchange of unit will be of the same specification or of the same purchase value/amount.
  1. Copier machine that have physical damage shall not be honored.
  2. The company reserves the RIGHT to decline CHANGE UNIT when deemed necessary.

COPIERONLINE PHILIPPINES INC. MANAGEMENT 6/01/11

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